We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong, we hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

However, if your issue cannot be sorted out in this way and you wish to make a complaint, please let us know as soon as possible, ideally within a matter of days or at most a few weeks, this will enable us to establish what happened more easily.  Please click here to fill in the form. 

To make a complaint you must be a registered patient of this practice, or if you are a nominated representative, this must be noted in the patients medical record before we are able to respond. 

Whilst there are no statutory timescales for providing a response, we will aim to get back to you within 30 working days, if this is not possible you will be updated with the reasons for delay.  In the event that no response is provided within six months, a written explanation will be provided. 

Practice Complaints Policy