We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong, we hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

However, if your issue cannot be sorted out in this way and you wish to make a complaint, please let us know as soon as possible, ideally within a matter of days or at most a few weeks, this will enable us to establish what happened more easily.  Please click here to fill in the form. 

To make a complaint you must be a registered patient of this practice, or if you are a nominated representative, this must be noted in the patients medical record before we are able to respond. 

Please be aware that the complaints process is not for urgent medical issues.

For urgent appointments, medication, test results, or any clinical concerns, please use Rapid Health to ensure your request is seen and actioned promptly.

Thank you for helping us keep patients safe by using the correct channels.

Please be reminded that when ticking I accept this as acknowledgement of my complaint on the form, means that you will not receive any further acknowledgement letters, this is in line with NHS guidelines. 

Whilst there are no statutory timescales for providing a response, we will aim to get back to you within 90 working days, if this is not possible you will be updated before the end of the 90 working days with the reasons for delay either by letter, telephone or text.  

Practice Complaints Policy